FAQs

Sales / General FAQs

Moog Videolarm Technical Support is available 24/7/365. 
Let us know how we may serve you.

Q: How do I purchase Moog Videolarm products?
A: Moog Videolarm products are sold exclusively through a global network of distributors and dealers. Visit http://www.videolarm.com/contact-us/regional-support/ for a distributor/dealer near you.

Q: Does Moog Videolarm offer “Project Pricing”?
A: Yes!  Contact your representative at 800.554.1124 or 770.987.7550 for details.

Q: How can I get a copy of the Moog Videolarm product guide?
A:  Click here for an online version of the price guide, or contact customer service at 800.554.1124 or 770.987.7550.

Q: How do I become a Moog Videolarm Dealer or Distributor?
A: Moog Videolarm has extensive selection criteria and minimum sales volume requirements for dealers and distributors.  Please contact a representative at 800.554.1124 or 770.987.7550 for details on how to apply.

Q: Does Moog Videolarm offer OEM/ODM services?
A: Yes!  Contact Pierce McCord at 800.554.1124 or 770.987.7550 for details

Technical FAQs

Q: Which enclosures are compatible with my camera?
A: See the Moog Videolarm interactive camera compatibility chart at: http://www.videolarm.com/camera-compatability/

Q: How do I set up my camera surveillance system on a wireless network?
A: Moog Videolarm sale representatives are trained to help configure wireless setup. Please contact your representative at 800.554.1124 or 770.987.7550 for assistance.

Q: For outdoor enclosures, which wires power the camera and which power the heater/blower?
A: The cables are color coded for your convenience:
red/orange = camera power
yellow/green = heater/blower

Q: What is the replacement part number for a 12vdc power supply?
A: The replacement part for a 12vdc power supply on the
ACH13 fixed housing is rptrans03, and for 
Domes the replacement part is rpnet02.

Q: What if I suspect missing parts in my product box?
A: Product instruction sheets list all products that should be contained within each box. If you are missing a part or have received the wrong part, contact customer service at 800.554.1124 or 770.987.7550 for assistance.

Q: Which mounting options does Moog Videolarm offer?
A: Moog Videolarm offers the following mounting options:
- Parapet (PRM50G, PRM30G)
- Gooseneck (WM20G)
- Corner (ACA2, CA2)
- Wall (WM1500, WM800)
- Pole (APM3, PM3, WM2400, APM16, etc.)
- Pendent (PRM50G, WM20G, CA15)
- Ceiling (CA15, CA1200)

Q: Which power supply does my camera housing need?
A: -40va for box camera housings
-80va for all domes with 1 heater/blower   
-100va for all housings with 2 heaters/blowers

Q: I need to replace the bubble on my dome housing. What is the part number?
A: Replacement domes are listed in the back of the Moog Videolarm product guide. Click here for an online interactive price guide, or contact customer service at 800.554.1124 or 770.987.7550.

Q: Where can I find product installation instructions or product specifications for Moog Videolarm products?
A: Installation instructions and specifications are located at www.moogvideolarm.com. Search products by part number.

Q: I’ve followed the product instructions and my camera is not operational.  How can I get additional assistance?
A: Moog Videolarm technical support is available 24/7/365. Call 800.554.1124 or 770.987.7550 for assistance.